Amy Anderson is a healthcare business coach for surgeons. She has over 20 years of experience working in surgical practices, and she understands the nuances and challenges of private practices, academic centers, and hospital-based medical group practices.​

Amy focuses her expertise on practice operations and creating efficient and effective workflows. Surgeons and staff appreciate her approachable style and her practical advice. She has coached dozens of surgeons, administrators, and team members on building a strong office culture, leading through change, and optimizing business management practices.

A recognized expert in the business of elective healthcare and aesthetics, Robin Ntoh has seen success in the launch of both her own consulting company and the addition of consulting services for Nextech — serving more than 400 clients. Her 35+ years include small-mid business management as well as executive leadership for one of the leading Aesthetic HCP, Nextech. Throughout her career, Robin has driven strategy focused on practice optimization, workflow efficiency, excellence in patient engagement, and improved financial management. Robin often serves as faculty and national speaker for many aesthetic national meetings. She has served as a lecturer on faculty at ASCRS-ASOA, AACS, VCS, VAS, ADAM, AAFPRS, and ASAPS. Additionally, she has authored numerous papers and articles and is a member of Women in Tech.

Her pragmatic, action-oriented style inspires people to apply common sense and business rigor to improve profitability, efficiency, and patient satisfaction.

Karen’s wisdom comes from decades of consulting, coaching, and training tens of thousands of physicians, managers, and staff from coast to coast. Primarily an advisor to surgical specialists in otolaryngology, orthopaedics, aesthetic and reconstructive surgery, as well as dermatology, Karen’s expertise encompasses all areas of practice management, from marketing, financial management, and operational efficiency to leadership and governance.

In addition to working with physicians, Karen’s depth of experience has made her an effective advisor to medical device, healthcare technology, and pharmaceutical companies.

Attending one of Karen’s presentations is as entertaining as it is informative. Her motto is, “you can’t bore people into learning,” and her high-energy style makes her an in-demand speaker. Audiences around the world give Karen rave reviews for blending humor, captivating stories, business trends, and popular culture with innovative ideas and straightforward solutions to the most pressing challenges physicians face.

After twelve years at the American Medical Association, Karen opened KZA as a “solo practice” in 1985, which today includes a team of consultants and staff with skills in management, coding and reimbursement, marketing, technology, financial management, and clinical operations.

Karen has a B.S. in Journalism from the University of Kansas. She is a board member of the Grand Park Orchestral Association, the Guild of the Chicago History Museum, and a governing member of the Chicago Symphony Orchestra. Karen is also a grand patron of the Chicago Historical Museum’s Costume Council.Her motto is, “you can’t bore people into learning,” and her high-energy style makes her an in-demand speaker.